Returns Policy


Goods will be shipped as soon as is reasonably possible. You can expect this to be within  24/48 hours.

Prices for shipping and options for carriage are shown at checkout.

Please be aware that some (very few) items will ship directly from the manufacturer or external supplier, deliveries from these sources may take longer.

Some items may also go out of stock with our suppliers, in the event of this, you will be notified as soon as possible.


Goods will be accepted for return, where they are found to be faulty, or supplied incorrectly by our mistake (all mistakenly supplied goods MUST be AS NEW and in their original packing). Faulty goods (and reasonable postage of them) will be refunded upon inspection, either by ourselves or their original manufacturer/supplier, or where they are no longer required as per the Distance Selling Act, which applies to all orders as per your statutory rights.

All damaged or incorrectly supplied items MUST be notified within 14 days.

Office & Address for returns, etc: CityBugStore, Woodstock Road, Exeter, EX2 5HJ.

Email: We are a small online company, so a 'help to fit component' phone number is not currently provided, feel free to email, or use the contact form, we will reply promptly.

CityBugStore is wholely owned and operated family business

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